On-the-go support

If you experience a flat auxiliary battery or need a jump-start, we can provide it under your roadside cover. Plus, if your auxiliary battery fails within 12 months of battery purchase, we’ll replace it at no cost.

If you get caught with an empty tank, Roadside Assistance will provide a top up to help you get to the nearest re-fuelling facility³. Fuel cost may be at the owner’s expense.

In the case of a flat tyre, we’re here to pump them up. And if you have a spare, we can change your flat tyre on the spot. Or if necessary, we can organise a tow for you³.

Call 13 FORD for non-collision or non-insurance related breakdowns that have disabled your vehicle or made it unsafe to drive.

If your vehicle can’t be mobilised we’ll tow it to the nearest Ford Dealer³.

Where safe to do so, Roadside Assistance can help remove your bogged vehicle, as long as it’s accessible to a Patrol Service Vehicle³.

If your vehicle breaks down, a tow can be arranged for any caravan, trailer or horse floats attached to the vehicle³.

If your vehicle breaks down and cannot be repaired on the same day when more than 100km from home, accommodation, alternative transport and vehicle recovery are available to you³.

You’re covered for up to 12 months, each time you complete a scheduled service with a participating Ford Dealer, until your vehicle reaches 7 years of age and subject to program availability¹.

Once we have received all necessary information, the process should take approximately 14 business days.

Either your Ford Dealer, or your State or Territory Auto Club can update your contact details for you.

Ford National Roadside Assistance applies nationwide, so you do not need to transfer your coverage if you move interstate.

Contact your local Auto Club directly to see what options are available to you regarding your membership.

Your used Ford is covered for up to 12 months after each General Service at a participating Ford Dealer for up to 7 years after its warranty commencement date. Keep in mind that your used Ford’s warranty commenced when it was first registered by its original owner. So, if your Ford was a dealer demo or loan vehicle, the warranty likely commenced when the dealer registered the vehicle which may be some time before you purchased it. Speak to your dealer to determine your Ford’s warranty start date and any remaining Road Assistance coverage.

Your Ford Dealer can determine the age of your vehicle and the remaining period of Ford Roadside cover. Your used Ford is covered for up to 12 months after each General Service at a participating Ford Dealer, as long as it’s within 7 years of the original warranty start date and subject to program availability¹.

When you purchase a new vehicle or service an eligible vehicle at a participating Ford Dealership, you are entitled to 12 Months Roadside Assistance. In order to process the nomination, Assist requires some personal details. If the Dealer hasn’t provided these on behalf of you, you will receive a text message from Assist-Aust (+61 427 973 298) asking you to provide them with the required details. If you do not provide these details, you may not have access to some of the benefits you are eligible for (including Auto Club Membership²). If you would prefer to update your details over the phone call Ford on 133673 (opt 1 > opt 1 > opt 2) Monday to Friday 8am-8pm to update your details.